FREQUENTLY ASKED QUESTIONS 

Can I order a different size that’s not listed in the shop?
Yes, custom sizes are available. Send an email to printshop@denisecrew.com to let us know what you're interested in. 
Do you offer framing?
We do! Details about our frames are available here.
Do you offer a discount for shops and interior designers?
Absolutely! We'd love to work with you. Please email printshop@denisecrew.com and tell us about yourself. You can also view our catalogue here. 
Do you have any other prints available?
Yes! We are adding new art to the shop all the time. Send an email to printshop@denisecrew.com with what you're looking for, or you can sign up for our newsletter and follow us on Instagram.  
Do the images of the prints accurately represent what it will look like in person? 
We've tried to do everything we can to show you what your print will look like in person but it might not be a perfect representation. Every computer and phone screen shows colors differently depending on the light you're in and the color settings of your screen. Framing mockups are not to scale. Some pieces might be cropped slightly different -- an 8x10, 11x14 and 16x20 are typically cropped from the original file. Some of the square formats are cropped, too. Please notice the way an image is cropped as you select different size options from the drop-down menu. 
How long will it take to receive my artwork?
It should take anywhere from 7-14 days to reach you. It depends on framing, the volume of production demand and where it will be shipped. Expedited shipping options are available although it doesn't expedite the production process.
Do you ship outside of the U.S.?
We do! If you need to know how much it will cost to ship to you, please email printshop@denisecrew.com and we're happy to provide you with a custom quote.
Do you accept returns?
No. Each piece is created as it is ordered. We cannot give refunds for a change of mind, sending to an incorrect address or ordering the wrong size. Please shop wisely and feel free to email printshop@denisecrew.com with any questions you may have before you make your purchase. It's very rare that your print would be damaged during the shipping process but if it is, we will replace it at no additional cost.  
Do you charge sales tax?
Yes, if you are shipping to an address in California. 
How are the prints packaged?
Prints up to 11x14 are fitted with a thick chipboard, placed into a plastic sleeve and shipped in a sturdy kraft envelope. Prints 16x20 and larger are rolled into a plastic sleeve and shipped in a kraft tube. Framed pieces are packaged in recycled cardboard and wrap and shipped directly from the framer.