FREQUENTLY ASKED QUESTIONSCan I order a different size that’s not listed in the shop?
Yes, custom sizes are available. Send an email to firstname.lastname@example.org to let us know what you're interested in.
Do you offer framing?
We do! Details about our frames are available here.
Do you offer a discount for shops and interior designers?
Absolutely! We'd love to work with you. Please email email@example.com and tell us about yourself. You can also view our Fall 2018 catalogue here.
Do you have any other prints available?
Yes! We are adding new art to the shop all the time. Send an email to firstname.lastname@example.org with what you're looking for, or you can sign up for our newsletter where new work will be announced quarterly. You can also follow us on Instagram for more current additions to the collection.
Do the images of the prints accurately represent what it will look like in person?
We've tried to do everything we can to show you what your print will look like in person but it might not be a perfect represention. A few things to pay attention to include the size of print and how that might change the crop of the photo. An 8x10, 11x14 and 16x20 are typically cropped from the original file. Some of the square formats are cropped, too. Please notice the way an image is cropped as you select different size options from the drop-down menu. Also, the color of your print might look slightly different depending upon what device you are using to view the photo.
How long will it take to receive my artwork?
It should take anywhere from 7-14 days to reach you. It depends on framing, the volume of production demand and where it will be shipped. Expedited shipping options are available although it doesn't expedite the production process.
Do you ship outside of the U.S.?
We do! If you need to know how much it will cost to ship to you, please email email@example.com and we're happy to provide you with a custom quote.
Do you accept returns?
No, we cannot accept returns at this time. All sales are final. We cannot give refunds for a change of mind, sending to an incorrect address or ordering the wrong size. Please shop wisely and feel free to email firstname.lastname@example.org with any questions you may have before you make your purchase. It's very rare that your print would be damaged during the shipping process but if it is, we will replace it at no additional cost.
Do you charge sales tax?
Yes, if you are shipping to an address in California.
How are the prints packaged?
Prints up to 11x14 are fitted with a thick chipboard, placed into a plastic sleeve and shipped in a sturdy kraft envelope. Prints 16x20 and larger are rolled into a plastic sleeve and shipped in a kraft tube. Framed pieces are packaged in recycled cardboard and wrap and shipped directly from the framer.